DELIVERY POLICY - Every effort will be made to deliver the goods as soon as possible after your order has been accepted, and in any event within the time stipulated. However, we will not be liable for any loss or damage suffered by you through any reasonable or unavoidable delay in delivery. In this case, we may inform you of the delay and the reason for the delay as soon as is practical. Delivery includes Postage and Packing to UK mainland (discounts available for multiple orders). We do not ship overseas for this item.
Mobile Numbers - You must provide a mobile contact number with your order for delivery. We cannot ship items without this information
PRICES - quoted are in GBP£ and INCLUDE VAT for UK and EU sales (20%).
RETURNS - Unless the pole has been cut to the wrong size by us or delivered damaged we do not accept returns. All returns are subject to the following conditions:
* You confirm in writing (email) your intention to return the goods supplied within 7 days from receipt
* Items are returned carriage paid.
* Items are received in a resalable condition.
* Refunds will not include original or return carriage costs
* Items should be returned unused in their original condition in order to secure a refund.
* Items are returned complete with all packaging in good condition otherwise we levy a £20 charge to replace these.
* We cannot accept any items which have been specially ordered for you to your specification for return like MATS.
* All returns are to be accompanied by the senders name and address and reason for return.
* We cannot accept responsibility for returned parcels which are undelivered or delivered damaged by your courier, please retain your proof of postage should you need it on the event of a claim with your carrier.
MISSING PARTS & DAMAGE - Please advise us of any problems with missing or damaged parts or carrier damage within 5 days of receipt. We regret that beyond this time we may be unable to process your claim.
SPECIAL ORDERS - On any non stock special order item we reserve the right to charge full order value to the customers credit/debit card, which is non returnable in the event of cancellation, based upon the customers implicit instructions to order the goods on their behalf.
