GUARANTEE / RETURNS

RETURNS

Goods sold within the EU which prove unsuitable may be returned for refund, credit or exchange if they are returned to ourselves within 7 days of receipt, provided that they have not been used, all packaging is in intact, and all goods and packaging are in perfect condition.

Subject to the above, please also confirm the following when returning goods:

1.
Items must be returned carriage paid to us. You are fully responsible for the safe return of the goods which must arrive in a saleable condition. You are advised to take out adequate insurance with the shipping agent.

2.
Refunds will not include original or return carriage costs.

3.
Damaged packaging will be charged at £30 to replace for new.

4.
We cannot accept any items which have been 'specially ordered' for you.

5.
All returns are to be accompanied by the senders name and address.

6.
We cannot accept responsibility for returned parcels which are undelivered or delivered damaged by your courier. Please retain your proof of postage should you need it on the event of a claim with your carrier.

Missing Parts / Damage
- Please advise us of any problems with missing or damaged parts within 7 days. Carrier damage must be taken up immediately. We regret that beyond this time we may be unable to consider or process your claim.

Special Orders
- On any non stock special order item we reserve the right to charge full order value to the customers credit/debit card, which is non returnable in the event of cancellation, based upon the customers implicit instructions to order goods on their behalf.

GUARANTEE

All RPoles are guaranteed against manufacturing defects for 12 months from date of purchase, provided it has been sold by an authorised and appointed dealer. Within this period the RPole will be repaired free of charge, except for a handling/transportation costs. All repairs must be carried out within the UK by RPole.

Covered by Guarantee
Manufacturing defects in equipment as originally packed by us and applicable only under conditions of recommended use of the product as described in the Owner's Manual and providing that instructions for installation and maintenance and use have been complied with.

Not covered by Guarantee
Consumable items including mats, foam, rubber seals, silicone, painted finishes and travel bags are not covered against accidental, malicious or damage caused by wear and tear, misuse, overloading, neglect, contact with moisture/water or unauthorised repair.

COMMERCIAL HIRING, RENTAL, DOUBLES PRACTICE, USING POLESILKS OR COMPETITION USE: will void your guarantee as commercial hiring or rental or any loan agreementis an uncontrolled environment. Doubles practice, attaching Pole Silks or TRX systems (or similar) or competition use are beyond the design criteria of the RPole and may cause damage or failure of equipment.

We will, at our discretion, either repair or replace any flawed parts or equipment in accordance with the conditions set out below. The Purchaser's Guarantee is only valid if the item is used in an environment approved for use and not mis-used or altered by adding extra weight or accessories not approved for use. The product-specific approved environment is stated as: Personal home use only by the purchaser or Health Club, Gym, Hotels, School, Leisure Centre, Community Centre or any approved fitness venue with a group fitness studio providing always the product is used by a limited user group under direct supervision of an Accredited Pole Fitness Instructor in a controlled environment.

LIFETIME GUARANTEE: Was issued for 2009 models and is at the discretion of RPole for the extent of the lifetime of the product but in any case was until parts are no longer manufactured or available and in the case of 2009 models we no longer support free issue replacement parts. Due to the innovative design of the RPole we will however endevour to repair any faulty parts with parts, labour and shipping now being chargeable.


COVERAGE

Under no circumstances shall RPole Fitness or Pole Passion Ltd be liable by virtue of this warranty or otherwise for any special, indirect, secondary or consequential damages of any nature arising out of any use or inability to use this equipment.

REPAIRING OR REPLACING A PRODUCT

All repairs are carried out within the United Kingdom. All shipping costs and postage are charged at extra cost to / from the customer and are NOT included.

Despite continuous quality control, individual defects and malfunctions may occur in individual components. Delivering the whole piece of equipment for repair is often unnecessary, as it is usually sufficient to replace the defective part. Enquiries regarding guarantee or Reporting a Fault should be made via our Reporting a Fault Feedback Form in the first instance. ** click here **

Repairs to damaged items not covered under guarantee will be charged at minimum £60 plus replacement parts / materials costs PLUS all shipping costs to and from the customers address. Additional costs for travel expenses for onsite visits charged at £60/hr plus £1.00 per mile if necessary for site visits. Our engineers have a full understanding of RPole design and engineering and are happy to support you.


GUARANTEE LIMITATIONS

The guarantee applies only to the original purchaser and is not transferable and is valid only in countries where RPole Fitness has an authorised importer. Fitness equipment or components that have been modified without the consent and authorised by RPole Fitness or its parent Company Pole Passion Ltd.

The guarantee covers proven manufacturing defects. Any faulty parts need to be reported immediately and the RPole made safe so it cannot be used until repaired. We will not be held responsible for any loss while the equipment is undergoing repairs or for postage costs to return the item or claims for items lost in the post. Return items are supplied foc.

Failure to follow the instructions given in the Owner's Manual will invalidate the product’s guarantee.

NOTIFICATION OF A DEFECT

The notification of a defect must include the following details:

1. Serial number of RPole and description of the defective product.
2. Date of delivery of the product to the original purchaser.
3. Information about the place and conditions of use of the product (home, light commercial, gym etc.).
4. The sales receipt is a precondition to any warranty action; keep the sales receipt in a safe place.
5.
Use the Report a Fault Feedback Form ** click here **

This guarantee is the latest version (December 2014) and replaces any previous versions
 
"The RPole is much, much lighter and can be put up and down in less than a minute" - Frankie
RPole Guarantee